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Welcome to the Civilization V Support Page

For support on Sid Meier's Civilization V please use the following numbers:

US Support
Phone: 1-866-219-9839
Email: usa@take2support.com

Canadian Support
Phone: 1-800-638-0127
Email: canada@take2support.com

Australian Support:
Phone: 1902 262 606 calls charged at $2.48 +GST per minute
(higher from public phones and mobiles).

New Zealand Support:
Phone: 0900 54263 call cost $1.99+GST per minute.
Check with whomever pays the bill before calling.

United Kingdom Support
Take-Two Interactive Technical Support
Unit A, Sovereign Park
Brenda Road
Hartlepool
TS25 1NN

Phone: (0870) 1242222 / calls charged at the national rate (7 days a week from 8am to 10pm (GMT) excluding bank holidays)

Fax: (01429) 233677
E-mail: take2@europesupport.com

We are currently making improvements to our customer service. If you have reached out to customer service/technical support and are unhappy with your experience or do not feel your expectations have been met, please reach out to our 2K Games Advocate at www.2kgames.com/advocate.


Minimum System Requirements 
                                                              

Operating System: Windows® XP
Processor: Intel Core 2 Duo 1.8 GHZ or AMD Athlon X2 64 2.0 GHZ
Memory: 2 GB RAM
Hard Disk Space: 8 GB Free
DVD-ROM Drive: Required for disc-based installation
Video: 256 MB ATI HD2600 XT or better, 256 MB nVidia 7900 GS or better, or Core i3 or better integrated graphics (see note)*
Sound: DirectX 9.0c-compatible sound card
DirectX®: DirectX® version 9.0c

Recommended System Requirements 

Operating System: Windows® Vista/7
Processor: 1.8 GHz Quad Core CPU
Memory: 4 GB RAM
Hard Disk Space: 8 GB Free
DVD-ROM Drive: Required for disc-based installation
Video: 512 MB ATI 4800 series or better, 512 MB nVidia 9800 series or better
Sound: DirectX 9.0c-compatible sound card
DirectX®: DirectX® version 11

Supported Operating Systems 

Windows 7
Windows Vista Service Pack 2 or higher
Windows XP Home or Professional w/ Service Pack 3


Installation 

Depending on how you purchased Civilization V, you have two methods of installation available to you.

BOX INSTALL
If you purchased a physical copy of Sid Meier’s Civilization V, insert the DVD-ROM into your drive. You will first select you language, and will then have the option to install the game.

Please note that you will need to fully update your operating system with all recommended service packs and platform updates before installation.
You will be prompted during the installation to install Steam if you do not yet have it installed, and then it will ask you to login to your Steam account. Follow the onscreen instructions to finish the installation.

STEAM INSTALL
If you purchased the game through Steam’s online storefront, the game will automatically appear in your Games list. Click on the Sid Meier’s Civilization V title to bring up the game page.

Click on the Install button at the top of the page to begin installation.
You can also choose to add a box copy of Sid Meier’s Civilization V you purchased through a store to your Steam account. From the Games tab, click on “Activate a Product on Steam…” and agree to the Terms of Service. Enter your product key into the provided line and click on Next. You can now download and play your copy of Sid Meier’s Civilization V as if you had purchased it directly from within Steam.

INTERNET CONNECTION
The first time you play Civ V, an active Internet connection will be required. Any time thereafter, you will not need to have an active connection to the Internet, unless of course you wish to play any Multiplayer games.

If you purchased the game through Steam, you’ll also need an Internet connection to download all the necessary game files.
While not required to play, if you wish to purchase any official DLC or browse for mods, you will also need an Internet connection.


Steam 

Sid Meier’s Civilization V is powered through Steam, an online game platform and distributor. Steam allows for automated updates, easy access to DLC, and a quick way to join up with your friends for Multiplayer games.

Steam is required to play Sid Meier’s Civilization V, and an internet connection will be required only when you first run the game. See the Installation section for more details, or visit http://store.steampowered.com/ for more information about the service.

INSTALLATION
Please see the section under Installation for information on installing Sid Meier’s Civilization V through Steam.

GAME PAGE
You can access information about Sid Meier’s Civilization V from within Steam by navigating to the Games tab and clicking on the Sid Meier’s Civilization V entry from within your Games list. The Sid Meier’s Civilization V game page will list information about the game and provide links to the forums and Steam Support (in case you run into any issues). Your friends who also own the game will be displayed, and any Achievements you’ve unlocked will be listed.

Click on the Play button at the top of the page to start up the game.

PATCHES, UPDATES, DLC
Steam will check for updates and automatically patch your game if one is found – no more hunting around on the Internet for the latest update information! You can also purchase official DLC (Downloadable Content) from within Steam. Make sure to check back often for the latest information on available maps, mods, scenarios, and new leaderhead downloads.

OVERLAY
You can bring up the Steam Overlay when in-game by pressing Shift+Tab.


Tutorials 

Tutorials are game sessions that help you learn how to play. There are two different "levels" of tutorials in Civilization V. There's the "Learn as You Play" tutorial system, which is pretty much self-explanatory, and then there are the five "guided" tutorials.

ACCESSING THE TUTORIALS

After you've installed the software, start a game (see next section). On the "Main Menu," click on "Single Player," then click on "Tutorial".
Click on one of the six Tutorials, then on "Start Selected Tutorial."

TUTORIAL TYPES

Learn as You Play!

This tutorial starts you off in a Beginners level game, on a very small map. Your "Advisors" are set to maximum helpfulness, which means that they'll "pop-up" fairly often to give you loads of advice. This is a "real" Civilization V game, so you'll get a chance to experience all aspects of play − and you may even get beaten. You may also adjust the amount of advice you receive from your advisors in the Options menu.

Guided Tutorials

These are not full games. Instead, they provide lessons on some of the most important early parts of play – movement, founding cities, combat, and so forth. Each contains a set of simple objectives, and when you complete them, the tutorial ends. Once you've mastered these, you can either try the "Learn as You Play" tutorial or you can jump into a full game.

The Guided Tutorials are:
Tutorial 1: Movement and Exploration
Tutorial 2: Founding Cities
Tutorial 3: Improving Cities
Tutorial 4: Combat and Conquest
Tutorial 5: Basic Diplomacy


Video Issues 

General Video Troubleshooting:

Outdated or incorrect video drivers are the cause of the majority of video issues. Before contacting support, ensure you have the latest production (release) drivers for your video card.


Core i3 Integrated Intel HD Graphics Chipset 

Please note, that running the game in DirectX 11 with the Core i3 integrated Intel HD graphics chipset is not supported at this time. If you are using this chipset, please play the game using DirectX 9 or a dedicated video card.


Multiplayer Issues 

A broadband connection to the Internet/Steam is highly recommended.

If you are experiencing a problem with out of sync (OOS) errors in Internet games from players trying to hot join into AI controlled Civs or from players retiring, have the host save the game and re-launch from the main menu.

If a player inadvertently drops from an Internet game, it is better to have everyone wait at the end of their turn than to have the player hot join while the game continues.

Though multiplayer games can have up to 16 players we only support and recommend a maximum of 8 players.


Knowledge Database 

We store all resolved problems in our solution database. Search by product, category, keywords, or phrases at the Take-Two Interactive Software Knowledge Database.

Visit the Knowledge Database at http://support.2kgames.com.