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For support on Sid Meier's Civilization V please use the following numbers:
New Zealand Support:
United Kingdom Support
Phone: (0870) 1242222 / calls charged at the national rate
(7 days a week from 8am to 10pm (GMT) excluding bank holidays)
Fax: (01429) 233677
We are currently making improvements to our customer service. If you have reached out to customer service/technical support and are unhappy with your experience or do not feel your expectations have been met, please reach out to our 2K Games Advocate at www.2kgames.com/advocate.
Operating System: Windows® XP
Recommended System Requirements
Operating System: Windows® Vista/7
Supported Operating Systems
Depending on how you purchased Civilization V, you have two methods of installation available to you.
Please note that you will need to fully update your operating system with all recommended service packs and platform updates before installation.
Click on the Install button at the top of the page to begin installation.
If you purchased the game through Steam, you’ll also need an Internet connection to download all the necessary game files.
Sid Meier’s Civilization V is powered through Steam, an online game platform and distributor. Steam allows for automated updates, easy access to DLC, and a quick way to join up with your friends for Multiplayer games.
Steam is required to play Sid Meier’s Civilization V, and an internet connection will be required only when you first run the game. See the Installation section for more details, or visit http://store.steampowered.com/ for more information about the service.
Click on the Play button at the top of the page to start up the game.
PATCHES, UPDATES, DLC
Tutorials are game sessions that help you learn how to play. There are two different "levels" of tutorials in Civilization V. There's the "Learn as You Play" tutorial system, which is pretty much self-explanatory, and then there are the five "guided" tutorials.
ACCESSING THE TUTORIALS
After you've installed the software, start a game (see next section). On the "Main Menu," click on "Single Player," then click on "Tutorial".
Learn as You Play!
This tutorial starts you off in a Beginners level game, on a very small map. Your "Advisors" are set to maximum helpfulness, which means that they'll "pop-up" fairly often to give you loads of advice. This is a "real" Civilization V game, so you'll get a chance to experience all aspects of play − and you may even get beaten. You may also adjust the amount of advice you receive from your advisors in the Options menu.
These are not full games. Instead, they provide lessons on some of the most important early parts of play – movement, founding cities, combat, and so forth. Each contains a set of simple objectives, and when you complete them, the tutorial ends. Once you've mastered these, you can either try the "Learn as You Play" tutorial or you can jump into a full game.
The Guided Tutorials are:
General Video Troubleshooting:
Outdated or incorrect video drivers are the cause of the majority of video issues. Before contacting support, ensure you have the latest production (release) drivers for your video card.
Please note, that running the game in DirectX 11 with the Core i3 integrated Intel HD graphics chipset is not supported at this time. If you are using this chipset, please play the game using DirectX 9 or a dedicated video card.
A broadband connection to the Internet/Steam is highly recommended.
If you are experiencing a problem with out of sync (OOS) errors in Internet games from players trying to hot join into AI controlled Civs or from players retiring, have the host save the game and re-launch from the main menu.
If a player inadvertently drops from an Internet game, it is better to have everyone wait at the end of their turn than to have the player hot join while the game continues.
Though multiplayer games can have up to 16 players we only support and recommend a maximum of 8 players.
We store all resolved problems in our solution database. Search by product, category, keywords, or phrases at the Take-Two Interactive Software Knowledge Database.
Visit the Knowledge Database at http://support.2kgames.com.